Frequently Asked Questions (FAQ)
General information about Montessentials
What is Montessentials?
Montessentials is an online shop that specializes in Montessori-inspired products. Our range includes products that support the natural development and encouragement of your child. We also offer the option of renting selected items.
Who is behind Montessentials?
The Montessentials team consists of four friends: Anja, Leandra, Andy and Claudio. Our concept was developed by Andy, the managing director of the Montessori children's house in Winterthur. Andreas is a certified Montessori teacher and has years of experience in Montessori education.
How sustainable is Montessentials?
Sustainability is a core value at Montessentials. Our products are made from high-quality, environmentally friendly materials. We also plant a tree for every order over 50 CHF.
Does Montessentials also offer products for daycare centers and other institutions?
Yes, we also work with daycare centers and kindergartens. For individual offers and special conditions, you can contact us via the Business Customers (B2B) page contact us.
Orders and Shipping
Do you offer free shipping?
Yes! We offer free shipping:
- Switzerland & Liechtenstein : Free delivery for orders over 200 CHF, for orders under 200 CHF shipping costs are 9 CHF.
- Germany & Austria : Free for orders over 200 €, for orders under 200 € shipping costs are 9 €.
- Rest of Europe : Free for orders over 400 €, for orders under 400 € shipping costs 18 €.
How long does delivery take?
You will usually receive your order:
- Switzerland & Liechtenstein : 2–5 working days.
- Germany & Austria : 2–5 working days.
- Rest of Europe : 3-7 working days.
You will receive more detailed information in the tracking link of your order.
Do you also ship abroad?
Yes! We currently ship to the following countries:
- Switzerland & Liechtenstein
- Germany & Austria
- Rest of Europe (other countries on request)
If you have any questions about international orders, please do not hesitate to contact us.
Can I order products that are not in stock?
Yes, at Montessentials you can also buy products that are currently out of stock. These are marked accordingly in the product description and in the shopping cart.
If a product is not in stock, the delivery time is usually about 10-20 working days. We will do our best to get the products to you as soon as possible.
product advice
How do I choose the right product for my child?
If you are unsure which product is best for your child, just contact us! Andy, our certified Montessori teacher, is available to advise you by email or telephone.
Can I arrange a telephone appointment for a consultation?
Yes, of course! Write to us at info@montessentials.ch and we will organize a suitable appointment.
Buy or Rent
Can I buy or rent the products?
All of our products can be purchased. We also offer some selected items for rent.
How does the rental work?
You can rent Montessentials products directly in our shop. Simply select the product you want and choose the rental period of 3, 6 or 12 months. You can then easily manage the rental via your Montessentials account.
What are the advantages of renting?
Renting allows you to test products or use them for a specific period of time - ideal if you want to make sure that an item is a perfect fit for your child.
How long can I rent a product?
You can rent a Montessentials product for 3, 6 or 12 months. These options give you flexibility depending on your needs.
Can I change the rental period later?
Yes, you can change your rental period at any time through your Montessentials account. Simply go to "Edit Rental" and adjust your rental options.
What happens if I want to return the product before the end of the rental period?
You can cancel the rental at any time by logging into your Montessentials account, clicking on "Edit rental" and selecting the "Cancel rental" option. You can then return the product to the address provided.
How do I return the rental product?
To return the rental product, follow these steps:
- Log in to your Montessentials account and click on “Edit rental”.
- Select the rental you want to cancel and click "Cancel Rental."
- Send the product to the following address: Montessentials GmbH
Tellstrasse 16,
8400 Winterthur,
Switzerland
Please pack the product carefully to avoid transport damage.
Do I have to keep the original packaging?
It is ideal to return the product in its original packaging as this provides additional security during transit. Make sure that any accessories, instructions or similar are returned with the product.
When will I receive my rental product?
After confirming the rental agreement and payment, we will send you the product immediately. You will be notified as soon as your order has been shipped.
What happens if I do not return the product on time?
If you do not cancel the rental in time and return the product, the rental will be automatically extended. We will remind you in good time before the rental period expires.
What happens if I damage the product?
We ask you to treat the product with care. In case of damage, please contact us immediately so that we can find a solution.
subscription
What is the Montessentials subscription?
Our subscription model allows you to receive a curated box of Montessori toys every 3 months that are perfectly suited to your child's age and development. You don't have to worry about choosing - we do it for you!
When will the subscription be available?
The subscription model is currently still in preparation. We are working hard to offer it soon.
Can I sign up for the subscription now?
Yes! Even if the subscription is not yet live, you can now sign up for our waiting list . This way you will be the first to know when the subscription is available.
Montessori and our products
Are your products officially Montessori certified?
Our products are Montessori-inspired and based on the same educational principles. However, they are not officially Montessori-certified.
What are the principles of the Montessori idea?
Montessori education places value on independent learning, promoting natural development and connecting everyday life with learning. Our products support these values and create an environment in which your child can learn through play.
Monti loyalty program
What is the Monti loyalty program?
The Monti loyalty program is our bonus program with which you can collect Montis (points) for various promotions and redeem them for great rewards.
How can I earn Montis?
Here are the ways to collect Montis:
- Registration : 500 Montis as a welcome gift.
- Place your order : 3 Montis for every CHF1 spent.
- Celebrate your birthday : 200 Montis for your birthday.
Do I have to do anything to collect Montis?
No, Montis are automatically credited to your account as soon as you register, make a purchase or add your birthday to your profile.
Can I receive Montis retroactively for past orders?
Montis are only collected for orders placed after you register for the loyalty program.
How can I redeem my Montis?
You can redeem Montis for order discounts:
- 100 Montis = CHF1 discount
How does the refer a friend feature work?
Share your unique referral link with friends. When your friend uses this link and places an order, both of you will receive a reward.
What rewards are there?
- Your friend will receive a CHF10 discount coupon for purchases of CHF100 or more.
- You will also receive a CHF10 discount coupon when the order has been successfully completed.
How do I share my referral link?
You can find your referral link in your Monti loyalty account. Share it via email, social media or directly with your friends.
Is there a limit to recommendations?
No, you can refer as many friends as you like. The rewards apply to each successful referral.
contact
Do you have a showroom?
Yes. At the Montessori Kinderhaus Winterthur we use and present many of our Montessentials products in daily use. Here you have the opportunity to see the materials live and try them out for yourself.
Just send us an email to info@montessentials.ch and we will plan an appointment that suits you. You can experience the quality and functionality of our products on site - we look forward to welcoming you to the Montessori Kinderhaus Winterthur!
Didn't receive an answer to your question? Send us an email to info@montessentials.ch or use the contact form below. We will process your request as quickly as possible.